Ordering Aktimed® products

Goods are sent to new customers immediately on receipt of payment. Customers with customer numbers who place their complete order with us before 12 noon will be sent the goods on the same day (assuming the articles in question are available). If your order has not arrived within three working days, please contact us by sending an e-mail to order@aktimed-tape.de. Please place orders only via this e-mail address. For orders via phone or FAX we will charge a processing fee of 30 EUR. Express deliveries are also possible for an additional fee.

Terms of Payment

In the case of first-time customers, payment must be received before the goods are sent. Customers with customer numbers can pay on invoice; invoices must be paid within 14 days of receiving the goods. When paying the invoice, please state the invoice and customer numbers.

In case of delayed payments interest charges of 10% p.a., minimum 10% of the order value will apply. Additionally, we will charge overdue and processing fees of 15 EUR.

Postage and packaging (P&P)

All P&P costs will be charged to the customer. Orders from a value of 300,00 € net are sent free of P&P within Germany.

The delivered goods will remain our property until the invoiced amount is paid in full.

14-day right of return

Aktimed GmbH offers a 14-day right of return for all products. The products must be unused and in their original condition, packaged securely and returned to us with full postage paid. Returns without full postage paid will not be accepted without prior arrangement.


Aktimed GmbH reserves the right to make changes to products, without prior notification, for the purposes of improving quality. Prices are not binding and can be changed at any time.


The place of fulfillment will be Heidelberg, Germany, and the place of jurisdiction will be Mannheim, Germany.

The place of jurisdiction will be Mannheim insofar as the customer is a business owner, legal entity under public law or special fund under public law. Should we be in breach of a country's laws, this shall be the responsibility of the individual customer who placed the order.


Although we check external linked websites carefully, we assume no liability for the content of these. The content of linked web pages is solely the responsibility of the person(s) who operate(s) them.